Customer Service

Order and payment methods:
We accept all major credit cards, PayPal checkout, payment by phone and by mail.
Our checout process is secure and you will have the option to choose your prefered payment method.

We provide post-sale support for our products!
You are very welcome to contact us any time with a question about a product you bought from us.

Not happy with your guitar?
No Problem!! We accept returns up to 60 days from purchase date for a refund or exchange for any reason, and what's more, we will pay for return shipping costs! 
So it won't cost you a dime! (Free return shipping applies within 48 US states only and does not apply to accessories when purchased separately without a guitar.)

Click here to return an item

For a full refund items should be in original condition and packaging, so please keep the original boxes until you are sure you are fully happy with your purchase. If there are dents or scratches on the returned item which make it sellable only as B stock we will refund you 80% of what you paid. Please contact us for return instructions and authorization.

See what some of our customers wrote about us:


My small guitar arrived today. Just wanted to say thanks for the great service and product. It looks, feels, sounds and plays great. I couldn't be happier. My daughter will be thrilled, best of the season to you.

Thank you, Small Guitars team, for helping me get the best bag for our new guitar and for recommending a less expensive bag for our little guitar!

My experience with Small was totally satisfactory. Great customer support and good products. If I ever need another thing regarding my granddaughters music career they will be the first place that I turn to. I recommend their company to anyone from my experience has excellent customer service. I called in gift crisis mode and the representative worked compassionately with me to get my son his guitar on Christmas morning. When so many other companies have let customer care become less of priority I was impressed with

I was so impressed with the whole transaction in buying my new guitar! The courteousness of making sure I was truly happy with the guitar I purchased! -- Jesus said..."Do unto others as you would have others do unto you" Matthew 7:12  

I am very pleased with the transaction with small guitars. There staff was very helpful and even called me back to let me know that one of the items ordered might not get to us in time for our kids' birthday and that would be an item that we could get at our local music shop. He adjusted my order and we got everything in time and the kids love it. Would definately do business with them again.

I have not experience such a caring businessman as you. You went above and beyond in your service and care, making sure that what I bought was the exact right purchase. Thank you very much.

SmallGuitars was a great experience. I was shopping for my boys sixth birthday. The first selection I made was tested by SmallGuitar staff before shipping and found to have minor defects. I was contacted immediately and presented with my options. I was very impressed with their attention to customer satisfaction. Once my order was shipped I received it very fast. I inspected the guitar upon arrival and it was great. My boy loves his mini 1/2 size bass guitar. Overall 10/10 for

thank you so much for the left handed guitar for my grandson i'm from canada and couldn't get a lefty for my grandson. until i googled small guitars. they were out of stock , and then i received a phone call and was told that the guitar was in. so i gave my card number over phone and was told that i will receive guitar in about a week . i had it in my hands in two days

I am very happy with my purchase to say the least. My beautiful little guitar came promptly after ordered and was easy to track. The quality of my guitar is impeccable! nothing was missing from my order, wonderful! Tuned it up and was rocking that afternoon. It's hard to find such good service these days, I would like to say thank you very much! I would definitely buy from this company again and recommend it to anyone, I am a 54 year old women with small hands and a bad back so this small guitar is just perfect for me. Thanks Again!

Very happy with the products. I originally ordered a 3/4 size guitar and was contacted by the company who saw my daughter was only six years old. They advised me 1/2 size guitar would be a better fit. After receiving this product I would be very displeased with myself if I had ordered the 3/4 size as she is very small. She absolutely loves the instrument and is looking forward to her first lessen. Being that I know nothing about instruments I do not know how to attach the strap and wish there was some instruction on that or would of preferred that it came attached as it was ordered for that instrument. The case was a great fit and will keep the instrument in good condition and make it easy for her to travel to and from school for lessons. I will do business with this company again.

Thank you for your user-friendly resource of information and purchasing. I started teaching two brothers guitar (6yr. old and a 9 yr old) shared a guitar that was too big and didn't play well. I went to the local guitar store and got a 3/4 size guitar which was too big, so I exchanged it for a 1/2 size nylon string. They still weren't happy and wanted a guitar with a strap and the nylon guitars don't come with pegs for the strap. After too many trips to this local guitar store, I tried my luck online. I am very happy I stumbled upon your website. It gave me valuable general info as well as the exact guitar I was looking for!

I was very impressed by the speed with which our guitar was delivered. Three days after ordering, the guitar was in our home (surprisingly in time for our son's birthday!) with no extra delivery cost. I was also pleased to find that the listed price on the website included tax. The guitar was exactly as described on the site, and my son's teacher said it was the right size for him. She also commented on the "nice tone" of the instrument. We are very pleased with our guitar and would certainly order from you again!

I play a tenor ukulele and i was looking for a electric alternative. unfortunately the JL isn't it. it sounds wonderful! it plays very well. my ukulele has only 4 strings and they are nylon. the JL just doesn't fill the spot like i hoped it would. thanks for the trial of the instrument. it arrived on Saturday which surprised me. i very much like the way you guys do business. very thorough. the emails, the tracking, every step from the order process to the arrival was detailed. i like that alot. thanks again. maybe we can do business in the future!

Just got the guitar and while my 8-year-old daughter hasn't played it very much yet, her teach who is a professional, picked out this particular model for her and so far says he is very pleased with it and it tuned up great. Thank you very much! There aren't a lot of places specializing in good guitars for young people.

The small guitar is beautiful and we will deliver it to our grandson Jack today. He can't wait to have a guitar with strings. Our hope is that he becomes a guitar player and will always cherish his first guitar - the red one he received when he turned 4 years old. I am impressed with your website, the quality of the guitar, the efficiency of ordering, and the attention to customer satisfaction. Add another loyal customer to your list.

When the small guitar bag I ordered together with the guitar arrived I immediately opened it up, and when I unzipped the pocket the tab on the zipper broke off. This was a minor problem with an otherwise well made bag. I contacted Small Guitars right away and explained to them that this was part of a gift for the child of a very important client, and that I needed a new bag right away. Small Guitars sent me a new bag that very day, without even waiting for me to send the old one back! It came and there were no problems with it at all, and is of very good quality. The gift was a huge success and my client's little girl was thrilled with the guitar and bag. Thank you Small Guitars!

I recently purchased a 1/2 size electric guitar for my son who is taking lessons. This is the second guitar I have bought from and I've been very pleased with the company. Email inquiries made before purchasing were answered promptly. Orders were filled quickly. And products were high-quality and as-described. With both of the small guitars I found it was well worth an extra fifty bucks to take them to a luthier for setup. They are really sweet instruments once refined and adjusted a bit. was a HUGE discovery. My son has been "playing" a toy acoustic for two years and is showing a real interest in music. We decided to surprise him with an electric guitar and lessons for the holidays. Two problems - he's only 4 1/2 and he's a lefty. Our local Guitar Center only carries 3/4-size right handed guitars. So I took to the net. Luckily, came up right away on a Google search and had exactly what he needed. I ordered a 1/2-size, left-handed electric guitar kit. Ordering was easy and it arrived in just a few days. In addition, SmallGuitars followed up with timely order and shipping confirmations. Best of all is the look on my son's face when he rocks out. I just wish SmallGuitars offered big earplugs! Thanks I'm sure we'll be back for more...he has a little brother. has a large variety of guitars to choose from.  They were very knowledgeable and helped me pick the right size and style of  guitar for my grandson.  The guitar was well made and matched specifically to our needs.  Thank you.

I recently purchased a guitar case for my daughter for Christmas. Thank you for being so helpfull, plus great service!

Thank you -- your site is unique in all the internet and I really appreciated all the insight you share about selecting guitars for very young players.

I had searched all around the internet, agonizing about which guitar to buy for my daughter who is a very slender 7 year old. Most places don't really cater to kids guitars, so it was virtually impossible to find out the size and weight of the various "kids" guitars, not to mention the quality. SmallGuitars has all that information AND they "re-classify" all the guitar sizes (different companies call different sizes "1/2", "3/4" etc). Small guitars have all that information, and they are very straightforward when you talk with them on the phone. Most surprisingly, they have the lowest price I could find as well (I assumed that I could find one lower once I got the info from them, but I couldn't). I bought a WX for my daughter, It came in two days with free shipping. She loves it and I am very impressed as well. It's a high quality guitar that's as good as anything (almost) that I've ever played, it isn't a crappy kid's guitar. The action is low, the sound is good, and the quality is what you would expect. I highly recommend using this company. Once you put together the low price, the free shipping and the invaluable information, it's hard to beat.

We were so happy with our purchase. It was a beginner guitar for our seven year old birthday and he loved it. It was received in the time you promised and we could not have asked for better service. We will order from you again. My ten year old has been playing for a few years now and he needs to upgrade his beginner electric guitar.... so we will be looking for one to purchase from you guys.

Thank you for providing guitars for petite folks like me. I'm not a child, but can definitely appreciate the ergonomics of a short-scale guitar. Ordering and delivery were prompt. I received the shipment with an intact guitar. Thanks!

I was very pleased with the quality of the zlr 3/4 scale bass that I purchased from small guitars and for such a great price. I have been looking for a short scale bass guitar for sometime that would play solidly while looking good as well. I took a chance on the zlr and I truly love it. Now build a short scale thunderbird bass or flying V and I will buy those as well. I will definitely check here before I purchase my next guitar. Thanks

I recently ordered a 3/4 guitar from your company. After I placed my initial order, you called me to verify the size, and upon hearing your good recommendation, I altered my order. After receiving and giving the guitar to our grandson, I realized that your advice was spot on! Thank you for the great customer service and the very beautiful guitar. We were completely satisfied with every aspect of our purchase, from initial order to receipt. Thank you.

Hi there! We just received the guitar and it looks better than the picture! My husband has yet to tune it and try it out before we wrap it for our daughter, but already I feel very pleased, more pleased by a long shot than with the other guitar we bought and returned to a previous vendor. They had a horrible return policy, but yours plus your speedy delivery and helpful customer service already has me sold. Thank you for caring about your customers and standing behind your products. After having a bad experience, I appreciate you that much more! Looking forward to trying it out!

Thank you for your prompt service and opinion on the two 3/4 size guitars I had selected to choose from. The AH-10 solid-cedar top classical guitar arrived within three days of my order. Beatiful looking instrument. As I mentioned to you this particular model can possibly be purchased from other web sellers for a few dollars less but I am more interested in the assistance and advice your were able to offer in addition to the prompt delivery and follow-up you gave me. Most people are willing to pay for good service and you have given it, It was worth the extra few dolloars to me. I know, I have purchased over 20 guitars in the course of years from web sellers and you were the one that offered the best unbias advice and service. Wishing you continued success in your small-size guitar business.

Hi, I recently purchased a 3/4 size steel string acoustic guitar from your store. I am a 17 year old girl who is rather small and needed a smaller guitar. I am taking guitar class for the first time my senior year. So far the guitar has been great. The size is perfect for me and the color pink is a bonus. I was unsure of which guitar size would be suitable for me so I called the number on your web site and spoke to an employee in the store. He was very helpful in helping me choose a guitar that would be right for me according to my age, height, level of playing and hand size. Being able to choose the color of the guitar made it feel more personal, like it was made for me. I showed the guitar to my teacher and he was impressed with the way it played. I would most definately reccomend your guitars to anyone who asked and would always purchase my guitar supplies from you in the future. Thank You for all your help Sincerely. Satisfied Customer.

The guitar was beautiful and just the right size for my on the small side four year old. He was soooo happy when he opened the box! I was so happy with how quickly your company shipped the guitar to me, and how attentive you were to the fact that I was requesting as a gift - the follow up call within 20 minutes of my order being placed asking when the birthday was so that you could ensure *free* delivery was a welcome surprise. I wish all online transactions were so easy! Thank you again.

Thank you for your excellent customer service and quick shipping. I called 7 different guitar shops in t he Chicago area looking for a new classical guitar for my growing 8 year old son. None of the shops in the area had a 1/2 size classical guitar. I found and I called for more information. They returned my call, taking the time to answer all my questions and were much more knowledgeable about classical guitars for children than anyone at the shops I called. They took the time to make sure we found exactly what we needed.

I have dealt with many companies on the internet both big and small, and I must say the guys at Small Guitars were a pleasure to buy from. I couldn't of been happier with the whole transaction. I ended up purchasing the KMS 1/4 size electric guitar. Not only did I receive a call within minutes of making my purchase to clear up question I had put in the comments of my order, but the guitar shipped out that night. I would recommend buying from Small Guitars to anyone. The service, the speed, and the guitar were all a pleasant surprise. Keep it up guys, and thank you!

Guys, I got the guitar last week and I have to say I squo;m happy.  This is the first bass guitar we’ve ever owned so I don’t have much to compare it too, but having purchased a few guitars lately, the quality and looks are very good.  Thanks again for the extras, you really went above and beyond expectations on this one, I would highly recommend your company without hesitation.

We ar e very happy with the purchase we made for our eight-year old son. Small Guitar´s attention was excellent. Finding a lefty electric guitar for a boy was very hard in stores and internet. After we put the order in internet, they called us to check out about our son´s abilities to play guitar and his size and measures to recommend the best guitar for him. We thought that we were not able to receive the guitar by the Holidays, because of our lateness, but guess what?? 3 days before Christmas, we got it. Right now, our son is continuing taking guitar lessons with a certified professor, who considers it has a nice weight, finished, and sound. All the electric system works well and it is very competitive with other distinguished brand guitars.

Thank you so much for you help on my son needs. Your customer help is amaizing keep up the great costumer level that you have. I am so please with your help, in the feuture I know where to go thank you and see you soon.

Thank you for your fabulous service! The guitars are better than we hoped and it was a pleasure working with you! Thank you so much for an excellent experience.

I have 7 year old twins that wanted to learn to play the guitar. I went to my local guitar shops, guitar center, online at places like zzounds, sweetwater and all of them offered a very small selection of small kids guitar. Of course I could have gotten them a Baby Taylor but I'm not ready to spend a few hundred x 2! Luckily I googled my way to They had a great selection and even better when I called there was a person that helped me select right guitar for my kids. I really liked the return policy which includes paying the return shipping if I don't like the instrument. I ended up purchasing 3!

I would like to highly recommend Small Guitars to anyone interested in buying a small sized guitar. I wanted to buy a little guitar for my grandson, who is 5 years old, & couldn't find one at any stores around Seattle, where we live. My daughter searched the internet & found Small Guitars. I was a little nervous, since I don't usually buy things on line. Since I had no idea which size or type of guitar to buy, I made many phone calls to Small Guitars. They were truly amazing - so honest about the quality, sound, & it was obvious he really cared. If they didn't think one I saw on his website was a perfect fit, they let me know. They really wanted my grandson to succeed & be happy with his guitar. They were easy to reach - usually immediately available, & if not they always called back within the hour. The first guitar we chose was a 3/8 size which was great, but after 1 lesson with it, the guitar teacher wanted my grandson to have a 1/4 size guitar that was a certain brand. They were more than happy to arrange for pick-up by Fed Ex & paid the shipping both ways, for the 1st and 2nd guitars. Also, the guitar teacher was pushing for a 1/4 size guitar that he could order, but they got us that same guitar for $20 less. I can honestly say that I have never received such good service, with such patience (I would say I was a very difficult customer since I knew nothing about guitars & am a perfectionist). Small Guitars' prices are amazingly reasonable, shipping and tax were free, & the return policy is amazing. If I bought the guitar from the guitar teacher, there would have been no return possible. As my grandson grows, I definitely will buy his next guitars at Small Guitars.

What a great company! I would probably say this even if all this company did was exist. However, in addition to having a small sized guitars readily available, I had the feeling I was being helped by people who worked in a music store and understood how guitars are used to make music. This was helpful for me, because my daughter is starting with lessons, but she happens to be on the small size. (The only other vendor I found was more like a toy store, and I waited for six months for them to get one in stock, and that never happened.)

Thanks for taking care of it for me. The new one isawesome, I love it. You will see more purchases from me. You really took care of me also, which is rare these days at some companies. Thanks.

Thank you so much for all of your help. Your customer service is fantastic and the product itself is just what I was looking for!!

I purchased a guitar from you for my 8 year old son. He is taking guitar lessons, and the Electric guitar that he had, was too big. His instructor found the small guitar on your web site. The guitar is fantastic, and is perfect for his age. His Instructor has referred a number of parents to your web site, for his younger players. Very good job.

In the late evenings in the middle of December I endlessly searched the internet for the perfect guitar. For the one that called out my name. Now my father had given me a budget to remain within for the purchase since it was to be my Christmas gift. On eBay I found that your company was offering a discount on a used model that had been purchased and returned/exchanged with what your description referred to as "scratched up and dented." I thought to myself "No way!" and kept searching the web for deals on new ones only to realize that i had two choices: Either i could buy the guitar brand new from your company for the lowest price offered on the internet due to how rare and difficult it is to find this specific model; Or i could settle for the "dented" used model. Finally i just decided to call your company and ask for a further description of these so called "scratches and dents." A kind man named Uri took the time not only to answer my questio ns but to seek out the specific one that i was talking about and had it in his hands as we spoke over the tele. Not only was straight forward and honest to me about it having some damages, but he offered me the reassurance that i could return it no problem if it just wasn't right for me. Within a few days of making my purchase the Fed Ex man arrived. He didn't even step foot on the driveway before i greeted him jumping in excitement... the package arrived precisely on schedual. After i open the layers of boxes and bubble wrap i lifted the foam wrapped guitar from the box as my parents watched curiously knowing of the "scratches and dents" warning. As i lifted it out all i saw was a beautiful, shiny gorgeous perfect guitar. I searched for the scratches of which were nothing more then the illusion of the touch of a plastic pick having been played once before. And the "Dent" was the tiniest little chip unnoticeable if Uri hadn't previously described its location to me. My parents and i are so pleasantly pleased with its gorgeous "brand-new-like" condition and wanted to say thank you so much for helping make my Christmas wish of having this "specific" rare guitar possible. Thankyou, thankyou, thankyou! ! ! All Smiles, KC

The staff was extremely helpful in ensuring that my selection was appropriate for the end-user, my 6 year old son. As it turns out, I had selected a guitar that was too small and was given the opportunity to change my selection without issue. Once the order was modified by me, the guitar arrived within a couple of days and my little boy and I were off and running...playing the guitar that evening. The guitar played well... especially for the price. And it was manageable in my little boy's small hands. Needless to say, he was elated at being able to "jam" with his Dad. Small Guitars made my little boys B-Day. Thank you!

Your service and product are excellent. We purchased a Greg 1/2 size bass for our 6 year old son, which is perfect in size and weight. Our son is extremely pleased to have an instrument he can handle and play well. I highly recommend it! We were also pleased with the pre- and after-sale support, service and delivery. NB - Virginia

I definitely appreciate you sending the guitar exactly when we wanted to have it arrive. Doing business was a pleasure. Simple, fast, and Excellent customer service and products would sum it up. Perfect size of bass guitar for my 9 yr old son. He can actually carry it on his own! I think you should advertise with schools so that parents are aware of your services. I'm grateful to have found your site. I will be passing along this information to my son's school.

I recently purchased an electric guitar for my 4yr. old grandson for his birthday. There was a musician at the party with different instruments including several guitars. When my grandson opened his present and found this amazing guitar, not only did he "freak" out; but all the guests did including the musician. The guitar is a beautiful color and the size fits him well. We got him the 1/4 sz. and he will be able to use it for quite awhile. His parents will now sign him up for guitar lessons. I could not have given a better gift to him. Also the people are wonderful to deal with. They are very helpful and do know what they're doing. Thanks again to small guitars.

Very satisfied with your recommendations for the proper size guitars for my grandsons. They love their new instruments. I highly recommend your expertise and judgment. My order was delivered right when you said it would arrive. many thanks.

Christmas of last year I purchased a small sized guitar for my 7 year old son. I was truly surprised at the detail and sound produced by this guitar. Funny thing is, my fiance prefered the look and sound of the small sized guitar to a guitar that i purchased for him from a local store. This has been an awesome buying experience for my family, and we will be doing business again with you in the near future. Thank you for all your help and support during the purchase of his guitar. He LOVES it!

Dear Parents, - when you decide to buy your child a guitar, please don't go to your local discount store and buy the first guitar shaped object you find. I can tell you this is a sure way for your child to fail. Do a little research and you will find that light and small guitars offers very high quality first guitars at very reasonable prices.

The service from the company was outstanding. I even got a call prior to shipping asking about my selection. The ship time was very quick too.

I got an outstanding customer service from day one. All my questions where answered and the guitar recommendation I got for my one year old was right on! A new record for a guitar player, so I'm told by the seller. The guitar was packed unusually well (double box) and arrived very protected. Thanks a lot! Will buy again now that my wife is expecting our second child. Hope to get a good band together as soon as they can strum!

I can say that I was pleased with the service between purchasing and shipping. Small Guitars wrote to confirm that my purchase was in fact the right product and to discuss other relevant details. L&SG even custom tuned the guitar to my specifications. I appreciated this extra level of service and attention.

My child absolutely loved her 8th birthday present from these guys. They helped me in a pinch by sending it out quickly and by assisting me in choosing the one she'd like the most. Her teacher tuned it for her and she hasn't put it down. I was impressed that they selected the midpriced guitar and it's beautifully made. He was very specific on hand size, color, etc. to get it just right....I'll never forget the look on her face!!!!

I like the new guitar I purchased from you. It is the 2nd guitar I have bought from you in 3 months. The tuning is stable and the sound is very nice. And of course the customer service is top class. I would recommend this place for all guitar shoppers particularly those looking for small ones.

The guitar arrived in perfect condition and was speedily delivered. The ability to talk to a knowledgeable human was refreshing. They were very honest and interested in helping me decide what I really needed. I would shop here again. - R. M., NH

Small guitars had great service both in helping us pick the right instrument for our daughter and in helping us get it in time for the holiday. We love the instrument we bought and would highly recommend this family run business. We bought a small bass guitar for our 6 year old son as a Christmas present, and he loves it!!!! It's the perfect size for him, and he doesn't want to put it down! It sounds great and is wonderfully playable for little hands. The service here is fabulous and personable. I highly recommend this bass as well as Small Guitars!

Thanks Guys!! I would like to let you know that in the middle of all the holiday rush we received the electric guitar and amp that we ordered within 3 days of ordering. My son was beyond words excited about it. He is so proud of his cool new guitar. Thanks so much! - S.W., NC

My son was absolutely thrilled with his beautiful bass guitar and I was most impressed with the knowledgeable and helpful personal assistance I received and the fast shipping. Thank you so much! - R. M., CA

We actually received the guitar and amp today and my son was thrilled, it's a beautiful guitar and the color is perfect, he loves it. Thanks for you help, it was a pleasure doing business with you, now I will know where to go if I need anything else in this area! - S.W., NC

I like the guitar that I bought from you. It sounds very nice and stays in tune. I liked the excellent customer service rendered by you! - V.N., Michigan

Thank you sooooo much. I have looked for 3 weeks to find a yellow guitar for my six year old grandson. That is all he wants for Christmas from Santa. You are a Godsend. I will tell everyone who is interested in giving the gift of music to their child to go to your web site. Thank you for providing children the correct size and weight guitar for their small body structure. I will return to you store when he is ready for a bigger guitar. Thank you so much, Bless you, and Merry Christmas. - G.U., Texas

Great news. I've got the bass. My son will love this thing on x mas. He’s been practicing Motley Crue and Rob Zombie bass lines on his 1/2 size guitar. A 1/2 size bass has been almost impossible to find. Now he'll have the real thing. Thanks for all your help. - K.Q., New Jersey, USA

WOW!!! Thanks! you guys are great! I was going to buy it from the other people, but your service is so much better!!! Might as well give the good people the business!! - A.C., Chicago. Illinois, USA

I love what you're doing. For years I struggled with big heavy basses. Now I'm having much more fun playing smaller more comfortable instruments. Keep up the good work. - J.C., California, USA

Thank you...FINALLY someone put a store together for us skinny guys who can't take the weight!!! Great Idea. - P.K., Missouri, USA